FAQ

GENERAL QUESTIONS

If something’s not quite right with your order, just shoot us an email with your order number and a quick photo showing what’s wrong. That way, we can see what’s going on and figure out how to make it right.

We’re here to help and will do our best to sort things out and make sure you’re happy.

We get that every business has different requirements, so if you don’t see exactly what you’re after, just give us a shout! We’re more than happy to chat, answer any questions, or put together a custom quote for your specific job.

We do reserve the right to turn down orders that aren’t a good fit for our shop. This includes things like graphic or explicit content involving children, non-consensual themes, or anything that promotes violence or hate.

If you’re unsure or have any questions, feel free to reach out we’re happy to help!

We don’t at this time.

Our go-to sticker material is a premium classic white vinyl — it makes your designs look sharp and clear. These stickers are weatherproof for 4 years and you can choose between a glossy or matte finish.

Each of the categories will have the minimum amount that can be ordered.

Yes, all our stickers are made to handle the outdoors, they're water, weather, and UV resistant, so they’re built to last. We use commercial grade materials, inks, and printers to make sure you get a high-quality, durable vinyl sticker every time.

All our stickers are made in-house, so we can usually turn them around pretty quickly — most orders are ready within 2 to 5 days after artwork approval. For bigger orders (over 3000 stickers), we might need a bit more time, so it’s a good idea to check in with us first before placing your order but we are pretty flexible.

There can be a tiny margin of error with cutting — usually around +/-1mm. While we can’t promise 100% perfect cuts every time, we keep our machines well-maintained and calibrated to make sure everything stays as accurate as possible.

We use a solvent-based permanent adhesive to make sure your sticker is water-resistant and sticks well. Our stickers have clean long term removability. That said, depending on the surface, environment, and how long it’s been stuck on, the adhesive may get a bit stronger over time and might leave some residue when removed — but don’t worry, it’s usually easy to clean off with an adhesive remover!

Our stickers stick to most clean smooth flat and moderately curved surfaces. The stickers have a solvent based permanent adhesive with long term removability. That said, depending on the surface, environment, and how long it’s been stuck on, the adhesive may get a bit stronger over time and might leave some residue when removed - but don’t worry, it’s usually easy to clean off with an adhesive remover!

“Stickers” is just a general term — if you’re after something bigger than our standard small sizes, we’ve definitely got you covered! We can print large decals and even larger that are perfect for covering shop windows. Our max printing width is 1300mm in one piece, but if you need something even bigger, we can print it in sections with an overlap. That’s actually how most commercial window decals are made and installed.

For larger decals or installs like these, we recommend getting a professional installer involved.

There’s a bit of prep and a specific installation process to make sure everything goes on smoothly and looks great.

If you'd like a quote or more info, feel free to get in touch.

Each sticker category comes with quantity discounts — the more you order, the bigger the savings!

ARTWORK

Your stickers should still turn out fine as long as you're not too particular about super crisp lines.

That said, for the best results, we recommend uploading a vector PDF or a 300 DPI file at the size you want it printed.

If you’re not sure or want to double-check, feel free to email us — we’re happy to help figure it out with you!

We print everything in CMYK+, which gives great colour results! If you are a business and have specific PMS colours, feel free to contact us before using our online artwork generator — we’ll always try and get as close as possible when printing PMS colours. Some Pantone colours can be tricky to match exactly due to colour gamut limitations, but since our machines go beyond the standard CMYK, we’re often able to get a closer match than many other printers. Just let us know — we’re happy to help!

Yes, we sure do! A proof needs to be approved before we can get started on your order. If you're using our online system, it’ll automatically generate a proof of your artwork - it’s super quick and helps speed things up.

If you have nominated a manual proof and we're setting up the artwork for you, don’t worry - you’ll still get a proof emailed to you for approval. Either way, nothing goes into production until you’ve signed off on the artwork

While we’re not a graphic design studio, we may be able to help you. Just shoot us an email with your request or any questions you may have.

SHIPPING & DELIVERY

You’ll get an automatic email with a tracking number as soon as your order is on its way!

Just a heads-up — once your stickers leave our hands, the delivery timing is out of our control.

We offer free standard shipping via Australia Post for all orders up to $8500.00! Orders above $8,500 are quoted individually with any freight cost shown in your quote before you pay. See our User Terms for full details.

Need it faster? Just get in touch with us before placing your order and we’ll sort out an express shipping quote for you.

Just a heads-up — once your stickers leave our hands, the delivery time is out of our control.

If your package appears to be lost in shipping – please give us a call, while we don’t have any control once your stickers leave our hands, we will do our best to sort things out.

We don’t ship internationally at this time.

RETURNS

We want you to be totally happy with your stickers.

If you get any damaged or incorrect stickers just shoot us a message within 14 days. Don’t send anything back until we've given you the OK via email.

Just make sure any stickers you return are still in their original packaging and haven't been used. Also, please pack them up nice and secure so they don't get squished on the way!

Once our team (Sticker Force!) checks them out, we'll be in touch.

Let me know if you have any questions!